Due to the provincial lockdown, we are currently offering Curbside Pickup Service. Our Curbside hours are as follows:
Tuesday through Friday: 11 a.m.-6 p.m.
Saturday: 11 a.m..-5 p.m.
Sunday & Monday: CLOSED
Please note: Effective Tuesday, January 5th, Curbside Pickup Service will be provided at the Mississaga Street door. An accessible walkway is located to the right of the Opera House.
The Library building will be closed during Curbside Service.
Login to Your Account to place holds online in our Library Catalogue.
If you would like us to choose books for you and/or help you with placing holds, please email us or call 705-325-2556.
If you would like recommendations for Children or Teen materials, please email the Family Department or call 705-325-2559.
To pick up your Library items, here’s what you’ll need to know:
- When your request is ready, you will be contacted via your preferred method of communication (phone, email or text). Simply come to our curbside pickup door to collect your materials during our business hours.
- The curbside pickup door is located at the Mississaga Street entrance. You will be asked to show your Library card and your items will then be placed on a table for a safe, quick, contactless pick-up. Please maintain social distancing of 2 metres.
Curbside Pickup FAQs
| Are Library materials safe to borrow? |
| We are taking precautions with all library items and putting them into a 3-day quarantine upon their return. Items will remain on your account for the 3 days while they are in quarantine, then removed. (As books cannot be effectively cleaned and disinfected, the recommendation is that library items are quarantined before use. Please do not sanitize the materials yourself as this may cause damage to the item.) You will not be charged late fines for material while it is in quarantine as fines are currently frozen. |
| How are you keeping staff and members of the public safe? |
| Staff will be practicing physical distancing measures and frequent hand washing as well as using personal protective equipment (PPE) when it is appropriate to do so. Shared surfaces will be frequently disinfected. Hand sanitizer will also be available. Staff are trained in and will follow proper health and safety measures while working. |
| What items are available for lending? |
|
You can request any items from our collections that are available for lending, including: Books in all formats, DVDs, Music CDs, and Books on CD. |
| What if I don't know what I want to borrow? |
| If you need assistance selecting materials, please call us at 705-325-2556 or email the Information Desk. If you need assistance selecting children and teen materials, please call us at 705-325-2559 or email the Family Department. |
| How can I return my Library materials? |
| All Library materials can be returned at the Andrew Street Book Drop. The Book Drop is open 24/7. |
| Can I walk or bike to pick up my holds? |
| Yes! |
| Can I pick up holds for someone else? |
| Yes! You may pick up holds for someone else as long as you are able to bring their Library card for verification upon pickup. |
| If I have fines on my account can I still borrow items? |
| If you are having trouble accessing your online account or you wish to borrow physical library materials on a blocked account, please email us or call 705-325-2338. |
| I don't have a Library card. What can I do? |
| Please visit our Library Memberships page for information on obtaining a card. |
| Are you accepting donations now? |
| No, we are not accepting donations at this time. |
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